Where is my order?

 

Stickers, Tiles and Bookmarks

If you did choose for tracking (which is optional within the EU and otherwise it's always tracked). You can track your package with your tracking number here.

  • Can't find your tracking number? Mail me and I'll resent it.
  • Once your package arrives in your country, you can track it via your local postal service (e.g., USPS for the US, PostNL for the Netherlands).

Some countries don’t offer detailed tracking updates after customs. Most orders still arrive within the estimated timeframe!

If your order is marked as ‘delivered’ prematurely, please wait 2 business days before contacting me. Postal services sometimes scan packages as delivered before they actually arrive.

 

Clothing Items

You’ll receive an email with a tracking number once your order has been processed. If you can’t find your tracking email, feel free to reach out to me at mail@romancebookishthings.com.

 

Lost or Delayed Packages

Sometimes packages may experience slight delays. If your order hasn't arrived after the estimated shipping time, please check the tracking info first for updates. If there are no recent updates, please email me at mail@romancebookishthings.com.

If your order is marked as delivered but you can’t find it:

  • Check with neighbours, roommates, or household members.
  • Look around your mailbox or delivery area.
  • Contact your local post office, as they sometimes hold packages and deliver them 1-3 business days later.

Since the carrier has marked the package as delivered, I am not responsible for lost or stolen packages. However, if you contact me within 7 days, I’ll do my best to help!

 

I entered the wrong shipping address! Can you change it?
If you realize there's an error in your shipping address, please contact me as soon as possible. If production has already started, I won't be able to make changes. However, if it's still possible to adjust, I’ll correct it for you.

If the package is returned due to an incorrect address, you’ll be responsible for the shipping fees to have it reshipped.

 

My package was returned to you because I didn’t pick it up/wasn't home. What happens now?

If your package wasn’t picked up and is returned to us, we can reship it once you cover the additional shipping costs. If you prefer not to have it resent, we can refund the cost of the item(s) (for stickers, bookmarks, or tiles). Please note that shipping fees are non-refundable.