Refund policy
Where this applies
The 14-day right of withdrawal described below applies to customers in the European Union and the United Kingdom, in line with EU and UK consumer protection law. For customers outside the EU and UK, including the United States, Canada, and Australia, returns or exchanges are only accepted in case of a manufacturing defect, printing error, or an incorrect item, as described under Issues with your order.
Returns and refunds (EU and UK customers)
Most of our products are produced on demand once you place your order. This does not remove your right of withdrawal under EU and UK consumer law. You have the right to cancel your order within 14 days of receiving it, without giving a reason.
To cancel, use the withdrawal button on this page, or notify us by email at mail@romancebookishthings.com with your order number.
If your order has not yet been shipped, we will cancel it and refund you in full. If your order has already been shipped, you have 14 days from your cancellation request to send the item back to us. Once we receive the item, or once you provide proof that it has been shipped, we will refund the price you paid for the item and the original shipping cost. Return shipping costs are paid by you, unless the item is faulty or incorrect.
The item must be unworn, unwashed, and in its original condition. Items that show signs of wear cannot be refunded.
Issues with your order
If there is a problem with your order, we will always help resolve it. A replacement or refund will be provided if one of the following applies:
- Wrong item sent
- Manufacturing defect
- Printing error or damaged product on arrival
Please contact us within 7 days of receiving your order at mail@romancebookishthings.com with your order number, a description of the issue, and clear photos. Once confirmed, we will arrange a replacement or full refund.
Order changes
Orders go into production shortly after purchase. If you need to change your order, email us as soon as possible. We will check whether a change is still possible, but this cannot be guaranteed once production has started.
Undeliverable or refused packages
You are responsible for providing the correct shipping address, paying any applicable customs duties or import taxes, and collecting your package from the carrier when required. If a package is refused, not collected, or returned due to unpaid customs charges, it is not eligible for a refund.