General FAQ

1. Sizing and fit

Each product includes a size guide on the product page. Please check the measurements before ordering to choose the best fit. If you are unsure, you can measure one of your own shirts and compare those measurements with the size guide on the website.

 

2. Can I change or cancel my order

Orders are sent to production shortly after purchase and usually cannot be changed or cancelled. If you need to request a change, please email me as soon as possible after placing your order. I will check if the change is still possible, but this cannot be guaranteed once the order has entered production. For full details, please see the refund policy.

 

3. How long does processing take

All items are made to order and produced after purchase. Production usually takes 2–5 business days before an order is shipped. Once the order has been shipped, you will receive a tracking email with delivery updates.

 

4. What if my tracking shows no updates

Packages can sometimes be delayed by postal services or customs processing. If the estimated delivery window has passed and there have been no tracking updates for a longer period, you can contact me for assistance.

 

5. My discount code does not work

Discount codes may not work if they are expired, entered incorrectly or used on products that are excluded from promotions. In most cases discount codes cannot be combined. If you need help, feel free to contact me.

 

6. Gift orders / Do you include invoices in the package

Orders are shipped directly from a production partner. Because of this, invoices, gift notes or custom messages cannot be added to the parcel.

 

7. What materials do you use

Products are produced by a trusted production partner. Hoodies and sweatshirts are Gildan 18000 and 18500. Most t-shirts are Gildan 5000, with some designs printed on Comfort Colors. The exact material and whether an item is DTG printed or embroidered is always mentioned on the product page.

 

8. Do you accept wholesale or bulk orders
Wholesale or bulk orders may be possible depending on the product and quantity. Please contact me via mail@romancebookishthings.com

9. Are your items officially licensed

Yes. I work with official licenses for Rina Kent, Sadie Kincaid, Lola King, Shantel Tessier, Leigh Rivers, Twisted Sisters and Navessa Allen.

Items inspired by Penelope Douglas books are not officially licensed. Penelope Douglas has stated in her Facebook group that she allows small creators to make and sell limited merch.

 

10. Will I have to pay customs or import fees

Depending on your location, customs duties, VAT or carrier handling fees may apply. These charges are determined by your country’s customs regulations and are the responsibility of the customer. For more information, please see the Shipping Policy.

 

11. How do I care for my apparel

Care instructions vary per product. Please check the care page for detailed information.

 

12. What happens if my order arrives damaged